Gucci outlets in Shenzhen, said there is no quality problem, Shenzhen City Council data show that the luxury service to be increased
Middle of this month, Shenzhen Pan online posting said he spent 3800 yuan in Shenzhen city of Vientiane Gucci (GUCCI) franchise stores to buy a pair of casual shoes, shoe heel which found that in less than 10 days in the case of wearing Office is worn. In this regard, Gucci franchise stores responded that there is no quality problems shoes, heel wear is wearing improper Pan.
Shoes to wear heels worn less than 10 days
According to Pan introduction, October 31 he Vientiane City store to buy a pair of Gucci casual shoes. Because the shoes do not fit, he went to the store on November 2 for a pair. However, this pair of new shoes to replace after wearing in less than 10 days in the case, in which the heel of the shoe to wear badly. "In fact, the real wear these shoes not so long time, I usually go to work are wearing business shoes. These shoes will wear what spare time after work." Mr. Ban said.
Reporters can be seen from the pictures sent Pan, Pan buying a pair of shoes at the end of a nail, the overall view, the sole is still relatively new, even in the middle of a label soles are there any fall. Wear heels at the last place, about the size of a fingernail, from the picture point of view, the situation is more serious fray.
Mr. Ban said that after the discovery of the problem, he followed a telephone call on a small ticket Gucci China's "400" telephone service, but no one answered the call of the times are. Desperation dialed telephone complaints Shenzhen City Council.
Gucci said the department store dressing inappropriately
Reporters contacted the relevant staff to deal directly with the CC Lo Pan complaints. According to the staff, they were received by Mr. Ban's telephone complaints in November 18, the main appeal is that you want to return or Pan replacement. November 26, Gucci shop reply Council, said Pan buy shoes that are driving shoes, suitable for wearing while driving. Pan wear shoes that one is not in accordance with normal use caused by the shoe itself is no quality problem, can not follow the "three guarantees" provisions to deal with. Gucci shop staff also said that Pan buy handmade shoes, the soles are covered by the whole skin, there is no way to repair. If Pan doubt, by a third party testing organization for quality testing for the shoes.
Mr. Ban said he later received a feedback Gucci shop, but he does not agree with the argument Gucci store. Mr. Ban said the clerk was not explained to him for this, saying only that it is casual shoes.
December 26 morning, the reporters call the Shenzhen city of Vientiane Gucci outlets phone. Staff said, according to information provided by reporters, he did not inquire into the relevant circumstances. As of press time, the reporter does not have any feedback related staff received a Gucci store.
Luxury service to be increased
Mr. Ban told reporters that at present it was not going to wear his shoes. But he would not understand, as an international brand, quality Gucci why worrying? Gucci store and service, but also evident gap with its brand positioning.
In fact, Mr. Ban's experience is not the case. Data provided by Shenzhen City Council, from January to December, Shenzhen City Council received a total of 29 complaints related to luxury goods, involving LV, Hermes, Gucci, Coach and other brands. Staff told reporters in China, a number of international brands of quality and after-sales related standards gaps, even some luxury brands in China do not have a unified customer service calls, which gives consumers rights issues difficult to meet the demands made .
Shenzhen City Council also warned consumers during consumption of luxury goods, try to go to the store's regular business. Before buying, it should spend more time to communicate in purchasing some of the items that have special functions, the more they should understand clearly.
Lawyer: businesses are not qualified to answer such
For the case of Mr. Ban met, Guangdong large law firm lawyers said Zheng Wei, Pan first to come up with evidence such as invoices, receipts, etc. to prove that these shoes are bought in this shop. The dealer is not qualified no right to make a "no quality problems," the reply, because the contract of sale between businesses and consumers just relationships. As for the shoes, there is no quality problem, only manufacturers are eligible to answer. In this matter, if Mr. Ban at the time of purchase, Gucci shoes shop staff did not inform Mr. Pan is driving shoes, and shoes or shoe box instructions did not specify, then the reason for the Gucci store is not set up as a response. Because the shoes as a generic function EAN is used to walking.
In recent years, the luxury brand of quality problems, consumer rights difficult incidents have also occurred. In this regard, lawyers said Zheng, the Chinese saying goes, called "Diandaqike" For consumers, the high cost of rights activists that difficult.
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